Question 1

📍 Where do I collect my order?

Accepted Answer

📍S(670524)
~ 5 mins walk from Jelapang LRT!

Exact address will be provided on the confirmation page and in your email invoice after payment has been made.

🚝 Nearest LRT: Jelapang (BP12)

Question 2

💳 How do I pay?

Accepted Answer

Upon checkout, save the QR code and upload it to your banking app to make payment.

Please screenshot your successful payment and upload it as proof.

⚠️ Note: Your order is only confirmed once payment has been verified. ⚠️

Question 3

💬 How to know when my order is ready?

Accepted Answer

You'll receive an update on Telegram once your order is ready for collection.

⚠️ Remember to click “Get Updates on Telegram” on the confirmation page to receive live notifications. ⚠️

Alternatively, you can track your order manually from the confirmation page.

Question 4

⏰ Running early or late for your collection?

Accepted Answer

No worries! Just drop us a DM on Instagram and we’ll try our best to accommodate you.

Question 5

🙋🏻‍♀️ What to do when I arrive?

Accepted Answer

Just let us know your name when you arrive!

Question 6

🚚 What are the delivery hours?

Accepted Answer

Delivery is available 12pm–6pm [Tue–Fri] and 11am–3pm [Sat–Sun].

⚠️ Please select the delivery timing according to your chosen delivery date.

Question 7

❓ How will my drinks be delivered?

Accepted Answer

The matcha comes in 250ml bottles, packed in a thermal bag, with a separate cup of ice + straw.

Simply pour over the provided cup of ice to enjoy, or keep it refrigerated for later! 🍵

Question 8

🔄 Can I change my delivery details after ordering?

Accepted Answer

Please contact us as soon as possible if you need to make any changes.

Once delivery has been arranged, changes may no longer be possible.

Question 9

🕒 Will my order arrive at an exact time?

Accepted Answer

Delivery timings are estimated and may vary depending on rider availability, traffic and weather conditions.

We’ll let you know once your order has been picked up and is on the way to you! 🛵💨

Question 10

❄️ How long can I keep my bottled matcha?

Accepted Answer

Our matcha bottles can be kept refrigerated for up to 3 days upon receiving. 🍵❄️

Question 11

💌 How do I contact Amayu Matcha?

Accepted Answer

Got a question/ feedback? We’d love to hear from you!

Drop us a DM on Instagram and we’ll get back to you as soon as we can. ☺️

Amayu Matcha

The Classics