Question 1

What are your opening hours? Can I do a walk-in?

Accepted Answer

We operate by preorders only. All cookie orders have to be placed at least 1 week in advance. For last minute orders, kindly contact us on Instagram.

Question 2

If I am looking to receive the cookies on a specific date, do you accept custom orders?

Accepted Answer

Yes! We accept custom, bulk and corporate orders. Kindly contact us on Instagram.

For collabs or corporate orders, you may also email us: atfrannns@gmail.com

Question 3

How do I make payment?

Accepted Answer

We accept payment via PayNow. You'll get a PayNow QR to scan in your banking app to complete your order at the checkout page.

Question 4

Where do I collect my order?

Accepted Answer

Self-collection is located at Teck Ghee Vista, Opposite Bishan AMK Park. We will contact you with the exact pickup location after receiving your order.

Question 5

Do you do delivery?

Accepted Answer

Yes, we deliver across Singapore. Delivery is $15/per location.

Question 6

Can I make changes to my order once order is placed?

Accepted Answer

For any changes to the flavours, kindly contact us on Instagram within 1 hour.

Question 7

Can I request for a refund or exchange?

Accepted Answer

No refunds or exchanges are allowed.

Fran's Home Cafe

Cookies

Signature Box of Cookies (Mix & Match!)

FAQ