Question 1

Are your bakes halal?

Accepted Answer

Our ingredients do not contain pork or lard, but our kitchen is not halal-certified.

Question 2

Heating Instructions & Storage

Accepted Answer

Reheating Instructions:

Air Fryer
180°C for 2–4 minutes

Oven
170°C for 3–5 minutes

For the best taste and texture, enjoy your shio pan warm. 🤍

Storage:

• Shio pans can be kept at room temperature until the next day.
• For longer storage, keep them in the freezer for up to 1 week. Simply reheat from frozen using the instructions above (add 1–2 extra minutes if needed). 😊

Question 3

Freshness

Accepted Answer

All products are baked fresh on the day of collection. For the best experience, enjoy them on the day of pickup.

Question 4

Allegen

Accepted Answer

Our products may contain or come into contact with wheat, dairy, eggs, nuts, sesame, and soy. Please order at your own discretion if you have food allergies.

Question 5

Can I change my pickup date after placing my order?

Accepted Answer

Due to limited pickup slots each day, I’m unable to change pickup dates once an order has been placed. Please only order when you’re certain you’ll be available for pickup on your selected date.

By placing an order, you acknowledge and agree to this policy. Thank you for your understanding and support!

Question 6

What if I’m unable to make it on the collection day?

Accepted Answer

Unfortunately, if you’re unable to collect your order during your selected collection window, NO refunds will be provided.

As all items are freshly baked and made to order, uncollected orders will be disposed of after the collection period.

Please make sure you are available during pickup day & time before placing an order!

By placing an order, you acknowledge and agree to this policy. Thank you for your understanding and support!

Question 7

Are refunds allowed?

Accepted Answer

Once an order has been placed, refunds are strictly not available as ingredients and preparation are planned based on confirmed orders.

By placing an order, you acknowledge and agree to this policy. Thank you for your understanding and support.

SummerWhiskSG

Shio Pan

Shio Pan Box (4pcs)

FAQ